Counselling and psychotherapy are changing. As technology becomes an ever bigger part of our lives, increasing numbers are looking for emotional and psychological support online. Online counselling is conducted over the internet via a number of different modes of communication:
- Web-based video: Video sessions are conducted in the same way as face-to-face sessions. At the arranged time, I will be waiting for you to contact me and our session can begin, as if you were sitting in my office. I use Zoom, an encrypted web conferencing platform.
- Instant Messaging (IM): Sessions last the same amount of time as video calls, but are conducted via text chat, also on Zoom.
- E-mail: Each “session” takes the form of a written e-mail from you, which I will then respond to during the arranged time slot. To ensure the highest possible level of online security, I will ask you to open a free account with Protonmail, an end-to-end encrypted web-based e-mail service, which we will use for our sessions.
- Telephone: Clients who wish to conduct their sessions by telephone are free to do so. It goes without saying that telephone calls are not encrypted.